Refund policy

Terms & Conditions--Reclaimed Wood

Given the nature of how precious the material resources are that we use--reclaimed, one of a kind barn wood--once work begins and cuts are made on material for your order we cannot offer refunds. **NO REFUNDS ON CUSTOM WORK OR WORK REQUIRING THE CUTTING OF ANY MATERIAL**

Buying reclaimed wood from us means that you agree to these terms and conditions:
1. All products are sold AS IS. The Mantel Collection by The Vintage Wood Floor Company makes no representation or warranty as to its products, express or implied including, but not limited to, warranties for a particular purpose or merchantability. Products may be returned only if the products do not meet the actual specifications stated on the front of this contract. No products may be returned if the product has been installed, cut or altered in any way. All defective product(s) must be returned freight prepaid within 30 days of material delivery. Any product found to be a manufacturing defect will be replaced. The Mantel Collection by The Vintage Wood Floor Company, Inc. will not be liable for any labor or expense due to removal or replacement of flooring, beams, or other products.

2. All products are manufactured from reclaimed/recovered wood, as such product sold with existing paint or stain may have lead-based hazards.

3. Wood is a natural product and will have color variations from board to board, as well as, imperfections including, but not limited to, cracks, knots, wormholes, nail holes, chips, splinters, color variation, and mineral deposit streaks. Each plank of wood sands differently and can exhibit significant differences in color and grain pattern. The samples shown are meant to be consistent to the species and specific grade of wood purchased; actual color may vary.

4. Despite the term hardwood, wood flooring will indent under pressure such as high heel traffic and heavy furniture being dragged across it. Wood flooring will also indent if the weight is pinpointed to a small point, even a plastic tip. The finish applied to the floor does not prevent dents or scratches.

5. Purchaser is aware that job site temperature and moisture conditions may adversely affect wood products and therefore purchaser expressly agrees that The Mantel Collection by The Vintage Wood Floor Company, Inc. shall not be responsible for any expansion, shrinkage, cupping, buckling or other reaction to moisture, or dryness without regard to the size, grade, or previous condition of the material.

6. The Mantel Collection by The Vintage Wood Floor Company, Inc. takes no responsibility for the installation of the products sold under this contract. Installation is the responsibility of the Customer and any contractor hired by the Customer. Installation of flooring to follow NWFA guidelines.

7. Customer understands that any liability of The Mantel Collection by The Vintage Wood Floor Company, whether in contract or tort, under any warranty or otherwise, shall not exceed the return of the amount of the purchase price paid by Customer and under no circumstances shall The Mantel Collection by The Vintage Wood Floor Company, Inc. be liable for special, indirect or consequential damages.

8. This contract may be amended at any time and from time to time, but any amendment must be in writing and signed by each Party to be bound.

9. This contract contains the entire agreement of the parties relating to the rights granted and obligations assumed in this contract. Any oral representations or modifications concerning this instrument shall be of no force or effect unless contained in a subsequent written modification signed by the party to be charged.

10. This Agreement shall be governed, construed, and interpreted in accordance with the laws of the State of California, and the Parties submit to the jurisdiction of and venue in the County of Orange in any legal proceeding necessary to interpret or enforce this contract.

11. In any action brought under this Agreement, the prevailing party shall be entitled to recover its actual costs and attorney fees pursuant to California Civil Code section 1717 and all other litigation costs, including expert witness fees, and all actual attorney fees and litigation costs incurred in connection with the enforcement of a judgment arising from such action or proceeding.